Delivery Policy

Local Delivery Policy

At Florist at Windward, we take pride in delivering beautiful floral arrangements and gifts with care and professionalism. Please review our delivery policy below.

Delivery Areas

We deliver to the following communities:

  • Alpharetta
  • Roswell
  • Cumming
  • Johns Creek
  • Milton

Delivery Fee

A flat delivery fee of $20.00 applies to all local deliveries. Please ensure that the recipient's address is correct at the time of ordering. If a delivery cannot be completed due to an incorrect or incomplete address provided by the customer, a new delivery fee of $20.00 will be charged to redeliver to the corrected address. We are not responsible for failed deliveries resulting from inaccurate address information.

Delivery Days & Hours

We deliver Monday through Saturday during the following business hours:

  • Monday – Friday: 10:00 AM – 5:00 PM
  • Saturday: 10:00 AM – 3:00 PM

Deliveries are made throughout the day during business hours. Specific delivery times are not guaranteed. We will do our best to accommodate special time requests, however we cannot guarantee a specific delivery time unless an expedited delivery service has been purchased.

Same-Day Delivery

Same-day delivery is available when orders are placed by the following cutoff times:

  • Monday – Friday: Order by 1:00 PM
  • Saturday: Order by 12:00 PM (noon)

Orders placed after the cutoff time will be scheduled for the next available delivery day.

Weather & Environmental Conditions

The safety of our drivers and the quality of your arrangements are our top priorities. In the event of severe or hazardous weather conditions — including but not limited to ice, snow, flooding, or other dangerous conditions — deliveries may be delayed or rescheduled. We will make every effort to notify affected customers as soon as possible and will reschedule deliveries at no additional charge.

Please be aware that extreme temperatures can affect the condition of floral arrangements and perishable items after delivery:

  • Heat & Sun Damage: During hot or sunny weather, arrangements left outdoors or in direct sunlight may wilt or deteriorate quickly. We recommend ensuring someone is available to bring the arrangement inside promptly upon delivery.
  • Cold & Ice Damage: During freezing temperatures, arrangements left outdoors may suffer frost or freeze damage. We strongly recommend ensuring someone is available to receive the delivery during cold weather conditions.

Florist at Windward is not responsible for damage to arrangements caused by extreme weather or environmental conditions after delivery has been completed.

Delivery Confirmation

We photograph every arrangement at the time of delivery. The sender will receive an email confirmation with a photo of the delivered arrangement, so you can be confident your gift arrived beautifully.

Unattended Deliveries

If the recipient is not home at the time of delivery, we will leave the arrangement safely at the door. We strongly recommend ensuring someone will be available to receive deliveries of fresh flowers and perishable items, particularly during periods of extreme heat or cold.

Florist at Windward is not responsible for any items that are stolen, moved, or tampered with after a delivery has been completed and photographed at the recipient's door. Our delivery photo serves as proof that the arrangement was delivered in good condition to the correct address. We encourage customers to ensure someone will be available to receive the delivery whenever possible.

Questions?

If you have any questions about your delivery, please don't hesitate to contact us. We're happy to help!