Delivery Information & Policy

At The Florist at Windward, we deliver fresh, florist-designed arrangements and gifts with care throughout Alpharetta and the surrounding North Atlanta communities. Here's everything you need to know.

1. Delivery at a Glance

Delivery fee: $20 flat rate
Delivery days: Monday – Saturday
Delivery hours: Mon–Fri 10 AM – 5 PM · Sat 10 AM – 3 PM
Same-day cutoff (Mon–Fri): 2:00 PM
Same-day cutoff (Saturday): 12:00 PM (noon)
Specific delivery times: Not guaranteed with standard delivery
Delivery confirmation: Photo confirmation available for completed deliveries

2. Same-Day Delivery

We offer same-day delivery when you order before our cutoff time:

Monday – Friday: Order by 2:00 PM
Saturday: Order by 12:00 PM (noon)

Orders placed after the cutoff will be scheduled for the next available delivery day. Same-day availability is subject to our current delivery schedule and product availability.

3. Where We Deliver

We deliver to Alpharetta and surrounding North Atlanta communities. For the complete list of cities and zip codes we serve, visit our Flower & Gift Delivery Areas page.

Not sure if we deliver to your area? Contact us and we'll be happy to check.

4. Delivery Fees

A flat delivery fee of $20.00 applies to all local deliveries.

Important: Please double-check the recipient's address before placing your order. If a delivery cannot be completed due to an incorrect or incomplete address provided at checkout, a new $20.00 delivery fee will be charged to redeliver to the corrected address. We are not responsible for failed deliveries resulting from inaccurate address information.

5. Delivery Times & Premium Delivery Options

Deliveries are made throughout the day during our business hours. Specific delivery times are not guaranteed with standard delivery.

If you need flowers delivered within a specific time window — for a surprise, a hospital visit, a workplace delivery before a meeting, or any time-sensitive occasion — we offer Premium Delivery Options designed for exactly that.

6. Recipient Address & Access Information

To ensure a smooth delivery, please provide:

The recipient's complete street address, including apartment, suite, or unit number
Any gate codes, building access instructions, or parking notes
The recipient's name as it should appear on the delivery

If our driver is unable to access the delivery location due to missing or incorrect access information, we will make reasonable attempts to complete the delivery. A redelivery fee may apply if a second delivery attempt is required.

7. Special Delivery Instructions

Have a specific request — like leaving the arrangement at a side door, with a front desk, or in a shaded spot? Add your instructions in the order notes at checkout.

We will follow special delivery instructions whenever reasonably possible. Please note that we cannot guarantee arrangements with a neighbor, reception desk, or alternate location in all cases, as circumstances at the delivery address may vary.

8. Unattended Deliveries

If the recipient is unavailable, our driver may leave the order in a reasonably safe location at the delivery address when conditions make it appropriate to do so. In some circumstances — including extreme temperatures, unsafe conditions, restricted-access buildings, or locations where an unattended delivery would not be appropriate — we may contact the sender or recipient to arrange another solution.

We strongly recommend ensuring someone is available to receive fresh flowers and perishable items, especially during periods of extreme heat or cold. The Florist at Windward is not responsible for items that are stolen, moved, or tampered with after a delivery has been completed at the recipient's address. Our delivery photograph documents the completed delivery and the location where the order was left. We encourage customers to ensure someone will be available to receive the delivery whenever possible.

9. Weather & Extreme Temperatures

The safety of our drivers and the quality of your arrangement are our top priorities. In the event of severe or hazardous weather — including ice, snow, flooding, or other dangerous conditions — deliveries may be delayed or rescheduled. We will notify affected customers as soon as possible and reschedule at no additional charge.

Please be aware that extreme temperatures can affect arrangements after delivery:

Heat & sun: Arrangements left outdoors or in direct sunlight during hot weather may wilt or deteriorate quickly. We recommend having someone available to bring the arrangement inside promptly.
Cold & freezing temperatures: Arrangements left outdoors in freezing conditions may suffer frost or freeze damage. We strongly recommend ensuring someone is available to receive the delivery during cold weather.

The Florist at Windward is not responsible for damage caused by extreme weather or environmental conditions after a delivery has been completed.

10. Delivery Confirmation & Photos

We photograph completed deliveries whenever possible to document where your order was delivered. Delivery confirmation may include a photo of the completed delivery.

11. Problems With a Delivery

If something isn't right with your delivery — a damaged item, a quality concern, or a delivery issue — please reach out to us as soon as possible. For information about our policies on replacements, remakes, and returns, please visit our Return & Exchange Policy.

12. Questions? Contact Us

We're here to help. Reach out anytime through our Contact Us page, by phone at (770) 664-6111, or by email at hello@thefloristatwindward.com.